Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Happylada Ltd. Cancellation Rights: Happylada Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights:

  Statutory Rights Happylada.
Returns Policy
Period for cancellation 14 days 30 days
Free return of goods? Yes Yes
Refund the costs of shipping the item back to us in the event of cancellation? No Yes
Refund of costs of shipping the item back to us if large direct ship item or custom product? No Please enquire - dependent upon location and manufacturer policies
Refund of outbound shipping costs if defective? Yes Yes
Refund of outbound shipping costs if cancelled? Yes, cheapest method of shipping Yes, cheapest method of shipping


Faulty Goods Returns

If at any time during the lifespan of your product it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service Department at support@happylada.com or for a returns form.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

*Some extremely large items that are priced over $100 may require the customer to pay for the return shipping. Please email support@happylada.com to enquire about the item in question.

30 Day Guarantee Returns Process

If for any reason you wish to return your purchase to us under our 30 day no quibble guarantee, this must be done within 30 days of receipt of goods*. Products should in their original packaging and in a sellable condition. Please follow the following procedure:

  1. Email Customer Service on support@happylada.com who will provide you with a returns number.
  2. They will provide you with instructions on how to return the goods to us free of charge (in some instances however customers may have to pay for return shipping please email support@happylada.com for queries regarding this) (we will send you the returns address relevant to your location).
  3. Please ensure that you provide the correct details of the person who should be credited (by default it is the person/ payment method used to purchase the goods).
  4. When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.